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Massejli Chat

Customer Support That Brings Every Conversation Together

Stop switching between tabs. Massejli Chat puts your website live chat, email, Facebook, Instagram, Telegram, and WhatsApp conversations into a single inbox your whole team can manage.

Massejli Chat

Key Features

1

Omnichannel Inbox

Facebook, Instagram, Telegram, WhatsApp, email, and website live chat all flow into one unified inbox. No more missed messages or context-switching between platforms.

2

AI Assistant

An AI copilot that suggests replies, summarizes long conversations, and helps agents respond faster. It learns from your past interactions to get smarter over time.

3

Live Chat Widget

Add a customizable chat widget to your website in minutes. Match your brand colors, set business hours, and collect visitor information before conversations start.

4

Team Collaboration

Assign conversations to team members, leave internal notes, mention colleagues, and transfer chats between departments. Everyone stays in the loop.

5

Knowledge Base

Build a self-service help center where customers can find answers on their own. Reduce ticket volume and free up your support team for complex issues.

6

Open Source and Self-Hosted

Built on Chatwoot, a trusted open-source platform. Host it on your own infrastructure so your customer data never leaves your servers.

How It Works

1

Set Up Your Inbox

Connect your website, email, and social media accounts. Everything arrives in one place from the start.

2

Invite Your Team

Add agents, create teams, and set up auto-assignment rules so conversations go to the right person.

3

Start Supporting

Reply to customers across all channels from one dashboard. Use canned responses and AI suggestions to handle requests faster.

Frequently Asked Questions

Massejli Chat supports website live chat, email, Facebook Messenger, Instagram DMs, Telegram, WhatsApp, Line, and SMS. New channels are added regularly.

Yes. You can change colors, position, welcome messages, pre-chat forms, and business hours. The widget is designed to blend naturally with your website design.

Yes. Massejli Chat is built on Chatwoot, which is fully open source under the MIT license. You can inspect the code, contribute, or self-host it on your own servers.

The AI reads incoming messages and suggests relevant replies based on your knowledge base and past conversations. Agents can accept, edit, or dismiss suggestions with one click.

Absolutely. You can set up auto-assignment rules, create teams for different departments, and transfer conversations between agents without losing context.

Ready to Grow Your Business?

Join thousands of businesses that trust Massejli to handle their communications. Start today and see the difference.

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